Responsible Gaming

At 24Casino, we believe gambling should be an entertaining activity, not a way to make money or solve financial problems. Responsible gaming means staying in control, understanding the risks and making informed decisions about when, how and how much you play. This page provides general information to help players in Australia maintain healthy gambling habits and recognise when extra support may be useful.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or the rules of the relevant game. Previous results do not change the likelihood of future results, and a loss cannot be recovered by placing another bet. Treat all money used for gambling as an entertainment expense that may be lost.

Before you play, consider whether gambling fits within your personal circumstances. Only use money that you can afford to lose after essential expenses, regular commitments and savings have been considered. Never use money needed for rent, bills, food, education, debt repayments or other important expenses. Gambling should not affect your ability to meet your responsibilities or participate in everyday life.

Set a budget before you begin and do not exceed it.
Set a time limit and take regular breaks.
Keep gambling separate from your household or essential spending.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money or use credit to gamble.
Do not chase losses by increasing your bets or playing for longer.
Remember that winning is never guaranteed and that gambling is not a source of income.

It can also help to keep a personal record of your deposits, withdrawals, time spent playing and overall results. A clear record may make it easier to notice changes in your behaviour. If gambling stops feeling enjoyable or begins to interfere with other parts of your life, take a break and consider seeking support.

Tools to help you stay in control

Planning your gambling in advance can help you make decisions before emotions or excitement influence your choices. Depending on the features available to your account, you may be able to use responsible gaming tools such as deposit limits, loss limits, wagering or spending limits, time reminders, reality checks, cooling-off periods or account self-exclusion. Availability and conditions may vary, so review the information shown in your account and the applicable terms.

Set limits before playing

A limit works best when it is chosen before you start gambling. Think about how much you can comfortably spend over a day, week or other period, and choose an amount that does not affect your essential obligations. A limit should be treated as a maximum, not as a target. If you reach it, stop playing rather than trying to continue.

Take a break when needed

A short break can help you reflect on your gambling and decide whether you want to continue at another time. During a break, avoid opening new accounts or using other services to continue playing. If you have concerns about your gambling, a longer cooling-off period or self-exclusion may be more appropriate.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or indefinitely. If you choose self-exclusion, follow the available account process carefully and do not attempt to circumvent the restriction. You may also wish to block gambling-related content, remove gambling applications and ask a trusted person to support you while the exclusion is active.

Responsible gaming tools are designed to support your choices, but they cannot replace personal judgement or professional advice. If a tool does not feel sufficient, stop gambling and seek help as soon as possible.

Recognising signs of harm

Gambling harm can develop gradually and may affect finances, relationships, work, study, physical health or emotional wellbeing. It can happen to anyone, regardless of age, income or previous experience. You do not need to wait until a problem becomes severe before asking for help.

Possible warning signs include:

Spending more time or money gambling than you intended.
Trying to win back money you have lost.
Increasing bet amounts to achieve the same excitement.
Feeling restless, irritable or anxious when you try to stop.
Hiding or minimising your gambling from family, friends or colleagues.
Borrowing money, selling belongings or using credit to gamble.
Missing work, study, appointments or social activities because of gambling.
Arguing with people close to you about gambling or money.
Feeling guilty, ashamed, depressed or overwhelmed after gambling.
Gambling to escape stress, loneliness or other difficult feelings.
Continuing to gamble despite financial, personal or relationship problems.

One or more of these signs may indicate that your gambling is no longer under control. Consider stopping immediately, using an account restriction or self-exclusion option, and speaking with someone you trust. Avoid trying to manage serious financial or emotional problems by gambling more.

If someone close to you is affected

Gambling harm can affect family members, partners, friends and colleagues as well as the person gambling. If you are concerned about someone else, choose a calm time to discuss what you have noticed without judgement. Encourage them to seek professional support, but remember that you cannot control another person's decisions. Protect your own finances, personal information and wellbeing, and seek advice if you feel unsafe or under pressure.

Getting help and staying safe

If gambling is causing concern, support is available in Australia through gambling-help services, financial counsellors, mental health professionals and other community services. These services can provide confidential information, practical strategies and ongoing support. Search for a recognised Australian gambling-support service in your state or territory, or speak with your doctor or a qualified counsellor about suitable options.

If you are experiencing severe distress, feel unable to keep yourself safe or have thoughts of self-harm, seek urgent help through emergency services or a crisis support service in Australia. If another person is threatening or harming you because of gambling or money, prioritise your safety and seek immediate assistance.

You can also contact 24Casino through the available account or support channels if you need information about responsible gaming features, account restrictions or self-exclusion. Support staff may explain the options available and the process for applying them. They cannot guarantee winnings, remove losses or provide financial advice.

Our approach

24Casino aims to provide clear information and encourage informed choices. We may apply account checks, transaction controls, activity reviews or other measures where required by applicable rules and our terms. We may also ask questions about gambling activity or suggest a break where there are concerns. These measures are intended to support safer gambling and do not change the fact that gambling carries financial risk.

Players are responsible for using the available tools, providing accurate information and complying with applicable age, location and account requirements. Do not allow another person to use your account, and keep your login details secure. If you believe someone else has accessed your account or used it to gamble, stop using the account and contact support through the available channels.

Responsible gaming is an ongoing choice. Set a plan before you play, review your behaviour regularly and take action early if gambling becomes difficult to manage. Choosing not to gamble is always an acceptable decision.