Privacy Policy

This Privacy Policy explains how 24Casino handles personal information when players visit our website, create or use an account, contact support, make transactions or otherwise use our services. We aim to collect only information that is reasonably needed to operate an online casino, meet legal and security requirements, provide support and improve the player experience. By using the website, players acknowledge that their information may be handled as described below.

24Casino is licensed by the Tobique Gaming Commission (licence No. 0000002), Estonia (EMTA), and the Comoros AOFA (licence ALSI-202508056-FI2). Player data is protected with 256-bit SSL encryption from Google Trust Services.

Information we may collect

The information handled by 24Casino depends on how a player uses the website and the services available to them. Some information is provided directly by the player, while other information is generated automatically when the website or account is used. We take reasonable steps to ensure that information is relevant to the purposes for which it is collected.

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, residential information, contact details, username, account preferences and other information needed to manage the account. We may also handle information relating to age and eligibility checks. Accurate information helps us provide services correctly and identify unusual or unauthorised activity.

Verification and compliance information

To verify a player’s identity, protect accounts and meet applicable obligations, we may request verification documents or other supporting information. This may include documents that confirm identity, age, address or the source of funds where appropriate. The information requested can vary depending on the account, transaction, activity and checks required.

Payments and transactions

We may keep records of deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction information. Payment providers may process payment details under their own privacy terms. We generally use transaction information to process account activity, reconcile payments, respond to enquiries, identify suspicious behaviour and meet record-keeping requirements.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times, referral information and details about how the website is used. This information helps with security, troubleshooting, performance, service administration and website improvement.

Communications and support records

If a player contacts us, we may keep the messages, attachments, account details and other information supplied during the interaction. Support records help us answer questions, investigate problems, confirm requests and maintain a reliable record of account-related communications.

How we use personal information

Personal information may be used for the following purposes. The specific information used depends on the service, the player’s account and the nature of the request.

Creating, administering and securing player accounts.
Providing access to casino services and account features.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
Detecting, preventing and investigating unauthorised access, abuse, collusion, cheating or other suspicious activity.
Providing customer support and responding to account or privacy enquiries.
Maintaining, testing and improving the website, systems and services.
Sending service messages, account notices, security alerts and other essential communications.
Sending marketing communications where permitted and where the player has provided consent or another applicable permission applies.
Meeting legal, regulatory, taxation, accounting, dispute-resolution and record-keeping obligations.
Protecting the rights, property, safety and security of players, 24Casino and other people.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where appropriate, we may combine information from account activity, transactions, support interactions and technical use of the website to protect the service and provide a consistent experience.

Marketing choices

Players may be offered information about products, features, promotions or services. Marketing preferences can be changed by using an unsubscribe option in a marketing message, adjusting available account settings or contacting us. Withdrawing marketing consent does not affect essential service communications, such as security notices, transaction updates or information needed to manage an account.

Sharing information

Information may be shared where reasonably necessary to provide the services or meet our obligations. This may include sharing information with payment providers, identity and verification service providers, technology and hosting providers, fraud-prevention services, professional advisers, support providers and other service partners. These parties should receive only information relevant to their role and are expected to handle it securely.

Information may also be disclosed where required or permitted by law, in response to a valid request, to protect the security of the website, or to investigate suspected unlawful or harmful activity. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website usage and improve performance. Some cookies may be supplied by service providers that help operate or analyse the website. Cookies can be temporary or remain on a device for a longer period, depending on their purpose.

Players can manage, restrict or delete cookies through their browser settings. Disabling some cookies may affect the availability, security or functionality of parts of the website. Browser controls may also allow players to receive a notification before cookies are stored.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should use strong account credentials and keep login information confidential.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this Policy, to resolve disputes, enforce relevant terms, maintain business records, protect the service or meet legal and compliance requirements. Some records must be kept for a period required by law even after a player closes their account. The length of storage can depend on the type of information and the reason it was collected.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in a way that prevents it from being used to identify a player, subject to applicable obligations.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information we hold about them. These rights are subject to reasonable verification and any lawful exceptions, including situations where information must be retained or cannot be removed immediately.

Access the personal information we hold about you and request an explanation of how it is used.
Ask us to correct information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
Withdraw consent to marketing communications at any time. This does not remove the need to send essential account or service messages.
Ask questions about how information is collected, used, shared or protected.
Raise a concern if you believe your personal information has not been handled appropriately.

How to make a data request

To exercise a privacy right or ask a data-related question, contact support@24casinocasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may ask for additional information to verify identity before completing a request. This is intended to protect personal information from being disclosed to an unauthorised person.

We will consider and respond to requests within a reasonable timeframe. A request may be limited or declined where fulfilling it would conflict with legal, security, fraud-prevention, dispute-resolution or record-keeping requirements. If information must be retained, we will explain this in general terms where appropriate.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will apply when published on the website. Players should review this page periodically, particularly before continuing to use the services after a significant update.