24Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the 24Casino website and related services. Please read them carefully before creating an account, depositing funds or placing a bet. By using the website, you confirm that you understand and accept these terms.

24Casino is licensed by the Tobique Gaming Commission (licence No. 0000002), Estonia (EMTA), and the Comoros AOFA (licence ALSI-202508056-FI2). Player data is protected with 256-bit SSL encryption from Google Trust Services.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of the 24Casino website. They apply to the website, your player account, games, promotions, payment services and any other features made available through the platform. Additional rules may apply to particular games, competitions or promotional offers. Where additional rules are provided, they form part of these Terms & Conditions.

By accessing or using 24Casino, you agree to comply with these terms and with all applicable laws and regulations. If you do not agree, you must not use the website or its services. We may update these terms from time to time to reflect changes to the service, legal requirements, security practices or business operations. The updated version will apply from the date it is published, unless a different effective date is stated.

You are responsible for checking the current version of these terms before using the website. Continued use after changes have been published indicates acceptance of the revised terms. Some provisions may also be supplemented by our Privacy Policy, Responsible Gambling information and any game-specific rules.

Access and eligibility

You must only use 24Casino if you are legally permitted to do so in the place where you are located. You must meet the applicable minimum age requirement and satisfy any other eligibility conditions that apply to online gambling. It is your responsibility to understand the laws that apply to you and to avoid accessing the service where use is prohibited.

We may restrict, suspend or refuse access where we cannot verify eligibility, identity, location or compliance with these terms. Access may also be limited for technical, security, regulatory or operational reasons. We may request information or documents at any stage where reasonably necessary.

2. Accounts, identity and acceptable use

You may need to create a player account to use some or all of the services. Information supplied during registration must be accurate, complete and current. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

An account is intended for the individual who registered it. You must not permit another person to use your account, access your credentials or place bets on your behalf. You are responsible for keeping usernames, passwords, authentication codes and other account information confidential. Notify us promptly if you believe your account has been accessed without permission or if your security details may have been compromised.

You must not create multiple accounts for yourself or create an account for another person. Any duplicate, linked or otherwise unauthorised account may be reviewed and restricted. We may take reasonable steps to identify connected accounts and protect the integrity of the platform.

Prohibited conduct

Using the website for unlawful activity, fraud, money laundering or any other improper purpose.
Attempting to manipulate a game, outcome, promotion, payment process or technical feature.
Using automated tools, bots, scripts or software designed to interfere with the website or gain an unfair advantage.
Introducing malware, harmful code or other material that may damage the website or another person’s device.
Circumventing account, location, identity, security or responsible gambling controls.
Misusing promotions, including by colluding, creating accounts to obtain an unfair benefit or exploiting an obvious error.
Publishing or transmitting content that is unlawful, threatening, abusive, deceptive or infringes another person’s rights.

If we identify suspected fraud, abuse, unlawful conduct or a breach of these terms, we may investigate and take appropriate action. This may include cancelling bets or transactions, withholding access to promotions, limiting account activity, suspending an account or closing an account, subject to applicable law.

3. Deposits, betting and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, verification checks, transaction limits and additional terms provided by the relevant payment provider. We do not guarantee that every payment method will be available at all times.

You should review each transaction carefully before confirming it. Once a bet has been accepted, it may generally not be changed or cancelled except where permitted by the applicable game rules, these terms or law. A bet may be voided or adjusted where there is a technical fault, obvious error, suspected manipulation, interruption or other circumstance that affects the proper operation of the service.

Game results and settlement will be determined using the applicable game rules and the information recorded by the platform. If there is a dispute about a transaction or result, our records may be used when assessing the matter, subject to your rights under applicable law. We will aim to address genuine errors and complaints fairly and in a reasonable manner.

Withdrawals may require identity, account, payment or source-of-funds checks before they are processed. We may return funds through an approved payment method and may require a withdrawal method to be linked to a prior deposit where this is appropriate for security and compliance purposes. Processing time can depend on verification, payment providers, weekends, public holidays and other operational factors.

You must not use the account as a bank account or deposit funds for another person. We may refuse or delay a transaction where we reasonably need further information, where the transaction appears unusual, or where processing it could breach an applicable obligation. Any applicable fees, limits or transaction conditions will be shown or communicated before they apply where reasonably practicable.

Promotions and bonuses

Promotions, bonuses, rewards and promotional campaigns are subject to the specific terms displayed with the relevant offer. These may include eligibility conditions, time limits, wagering or turnover requirements, game restrictions, maximum values and withdrawal conditions. You should read those terms before accepting or using an offer.

Only one benefit may be available to an eligible customer where an offer states that it is limited to one person, household, device, payment method or account. We may correct an obvious error, amend or end a promotion where necessary, particularly where the offer has been used improperly or cannot operate as intended.

4. Privacy, responsible gambling and legal information

Privacy and verification

Personal information is handled in accordance with the 24Casino Privacy Policy. Information may be collected and used to provide the services, process payments, verify identity and age, meet legal and regulatory obligations, prevent fraud, maintain security, manage customer support and improve the platform. We may use approved service providers where necessary for these purposes.

You agree to provide documents or information reasonably required for verification, compliance or security checks. Information should be genuine, readable and current. If you do not provide requested information, some services may be unavailable and an account may be restricted or closed where permitted.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with funds you can afford to lose, set personal limits and take regular breaks. Never gamble while under the influence of alcohol or drugs, and do not borrow money to gamble.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop using the service and seek support from an appropriate Australian gambling help service or health professional. Account controls, deposit limits, time limits, breaks and self-exclusion may be available. Contact customer support through the channels shown on the website to ask about the options available to you.

Website availability and liability

We will take reasonable steps to provide a reliable service, but continuous or error-free availability cannot be guaranteed. Access may be interrupted for maintenance, upgrades, telecommunications issues, security events, technical faults or circumstances outside our reasonable control. You are responsible for using a suitable device, connection and security software.

To the extent permitted by law, we are not responsible for losses caused by your failure to follow these terms, unauthorised access resulting from your failure to protect account details, interruptions outside our reasonable control, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian law.

Complaints and governing law

If you have a concern about an account, transaction, game or service, please contact 24Casino through the support option provided on the website. Include enough information for the matter to be identified, but do not send payment passwords or unnecessary sensitive information. We will review complaints in a fair and reasonable manner and may request further details.

These terms are intended to operate consistently with applicable Australian law and any mandatory consumer protections. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.

The version of these Terms & Conditions published on the 24Casino website is the current version, unless a later effective date is stated. You should retain a copy for your records and review this page periodically.